I called every month and the typical response from the customer service rep was, "It should be here by the end of the month." We have forwarded your complaint over to the customer service management staff for future training opportunities. Received a VX-3, contacted Amazon customer service and told to call Optics Planet. Your experience can help others make better choices. Unbiased look at Optics Planet. About OpticsPlanet; GearExpert Blog; How-to Guides; … Customer Care Advisors provide an outstanding level of customer service to OpticsPlanet customers. Join the 137 people who’ve already reviewed Opticsplanet. Consumers complaining about OpticsPlanet most frequently mention customer service, buffer tube and credit card problems. 2 OpticsPlanet Customer Service Representative interview questions and 2 interview reviews. You can also contact Optics Planet through their social media pages. On a Saturday at 2:45 PM I placed an online order with OpticsPlanet. Free interview details posted anonymously by OpticsPlanet interview candidates. 2 OpticsPlanet Customer Service interview questions and 2 interview reviews. Minimum 4 years’ work experience in a sales and/or customer service position. Hard to believe that a company can survive with such lousy customer service. OpticsPlanet.com Coupon: 15% Off Select Gear Items Surround yourself with a world of happiness … Our team members primary responsibility is to support our internal Operations within our Customer Care and Operational teams by identifying order discrepancies and following up in a timely matter. Discover incredible discounts at Optics Planet. A free inside look at company reviews and salaries posted anonymously by employees. Your experience can help others make better choices. I called, chatted emailed and called again attempting to modify or cancel this order. I ordered some Eotech optics from OpticsPlanet back in Oct. 2012. Check Order Status Returns & Exchanges; Shipping Policy; Request for Quote (RFQ) Contact Us; Why Buy From Us. OpticsPlanet has a consumer rating of 1.39 stars from 51 reviews indicating that most customers are generally dissatisfied with their purchases. Do you agree with OpticsPlanet's TrustScore? (2 reviews) Is OpticsPlanet your company? Based on 2 salaries posted anonymously by OpticsPlanet Customer Service Representative employees in Northbrook. Customer Service. Again, we deeply apologize for any inconvenience caused by this issue. Then started the next 8 months of lies, lies, and more lies. They told me that they had separated from the insole business four years ago. I’m giving Optics Planet 3-stars, I’m not going to flame them for poor customer service because my order is taking too long or the shipping wasn’t on time. 15% Off Select Customer Favorites Don't miss out on this chance to save big. Ordered a Mark 4 that and they supposedly had 6 in stock. Unmatched Shopping Experience; Free Shipping; Earn OpticsPlanet Bucks; Top Rated Mobile App; Military & Medical Professional Discount; Win Awesome Gear; Customer Testimonials; Information. Go ahead and ask the customer service agent if there are any extra promo codes available to complete your order. I was impressed by the Optics Planet website. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each time you visit. You can contact Optics Planet via their customer service contact page. This isn’t some large corporation with a million people who don’t know what they do every day. I was skeptical, now very pleased with service. Everyone has a job and you’re expected to get it done. Many retailers these days will respond quickly to messages you send them via social media. I was pleased to find a black Leica 8x20 monocular at a price that was about $40 less than I could find elsewhere. I called the number in Thermacell's instruction sheet and got the Thermacell Repellant company. OpticsPlanet.com Shopping Tips. | Read 21-40 Reviews out of 137 Enjoy great savings when you use Optics Planet promo codes today. Our Customer Care Quality Monitoring Coordinator’s primary responsibility is to monitor the Customer Facing Teams’ quality and accuracy at OpticsPlanet based on monitored contacts provided by third-party services and manually completed in-house. Unbiased look at Optics Planet. Categories ... very fast shipping that is free. After I ordered my monocular, with the free 2 day shipping, I was looking forward to soon receiving my product. They gave … Unmatched Shopping Experience; Free Shipping ; Earn OpticsPlanet Bucks; Top Rated Mobile App; Military & Medical Professional Discount; Win Awesome Gear; Customer Testimonials; Information. Get Code 15. This position exists to provide an enhanced customer experience, maximize sales and profit margins, solve in depth customer problems and issues, and create an experience that makes customers want to continue to shop with OpticsPlanet in the future. Later, I tried to add a review at Opticsplanet but they notified me that my review had been declined because "it didn't focus on the product". Some of these social pages offer a messaging or contact us button which you can use to send your message directly to the company. 1 OpticsPlanet reviews. OpticsPlanet Customer Services & Support Salaries 115 salaries (for 63 job titles) Updated Apr 17, 2020 115 OpticsPlanet employees have shared their salaries on Glassdoor. OpticsPlanet NON existing Customer Service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. For OpticsPlanet, great customer service is more than just picking up the phone when you call. These are trying times for everyone, and everything is delayed - I don’t care who you order from. Useful. From the way it started, to the business model, to the people who work here. Sale . This is when I found out that there is no Thermacell customer service. Please try reaching out to us directly at care@opticsplanet.com. They are no longer in business. Generally, the customer service page provides customers with a way to contact optics planet 10% off coupon, or there will be a special promo codes button on the opticsplanet.com page. OpticsPlanet is a great company to work for if you understand that it’s not traditional in any way. After clicking to communicate with their customer service, the customer service of optics planet 10% off coupon will handle it online for you in time problem. Free interview details posted anonymously by OpticsPlanet interview candidates. Voice your opinion today and hear what 2 customers have already said. Thank goodness the transaction was backed by Amazon. Reply. Share. Average salaries for OpticsPlanet Customer Service Representative: [salary]. Average salary for Opticsplanet Customer Service Representative in Northbrook: $14. 1Reach out To Customer Service - While shopping on the OpticsPlanet.com site, click the lower right-hand box for the chat to customer service. Check Order Status Returns & Exchanges; Shipping Policy; Request for Quote (RFQ) Contact Us; Why Buy From Us. Based on 2 salaries posted anonymously by Opticsplanet Customer Service … To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit. great customer support - I will be back again! 91 OpticsPlanet reviews. Average salary for OpticsPlanet Customer Service Representative in Northbrook: $46,169 - $63,223. After about a week of waiting, I had to call them to find out it was back ordered. OpticsPlanet.com Coupon: 15% Off Select Gear Items. Order status was "IN STOCK" said 3-5 days to ship. OpticsPlanet salary trends based on salaries posted anonymously by OpticsPlanet employees. | Read 281-300 Reviews out of 325 Bought through Amazon Prime but Optics Planet, Inc. was the shipper. A free inside look at company reviews and salaries posted anonymously by employees. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit. About OpticsPlanet; GearExpert Blog; How-to Guides ; … … Join the 325 people who’ve already reviewed Opticsplanet. Expire Soon 18 used. I notified customer service that they could call off their "professional" and stop sending me marketing emails, which they did. Here are their social … I ordered a product on October 26th. Simply claim your company now. 60 minutes later, I realized I placed the order for the incorrect item. Customer Service. 2Stackable Codes - One of the top ways to maximize your savings at OpticsPlanet.com, is to … Optics Planet return policy then says to contact manufacturer customer service if the item has been used. We have forwarded your complaint over to the customer service management staff for future training opportunities. For OpticsPlanet, great customer service is more than just picking up the phone when you call. Pathetic service and even worse customer service!!! Get to know your customers. Regarding your payment issue, we do not capture the funds on your order until your items are in stock and ready to be processed and shipped. OpticsPlanet ranks 85th among Outdoor Equipment sites. 15% Off. Our Customer Care Operations Support Team is known to be the liaison between our customers, and processes here at OpticsPlanet. Show reviews in all languages. If you … Optics Planet took no ownership and just refered me back to Amazon. For some, this kind of responsibility is off-putting. For OpticsPlanet, great customer service is more than just picking up the phone when you call. 10 days … Experience in an ecommerce or call center environment preferred. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each time you visit. My monocular, with the free 2 day Shipping, I realized I an... … 2 OpticsPlanet customer service is more than just picking up the phone you... Service management staff for future training opportunities the company Advisors provide an outstanding level of service. Shipping, I realized I placed the order for the incorrect item when you call the incorrect item you! Representative in Northbrook: $ 14 for the incorrect item started the next 8 months of lies and... No Thermacell customer service - While shopping on the opticsplanet.com site, click the lower right-hand box for incorrect. 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